Duration: 2 Days
Candidates for this exam are support engineers who use advanced Troubleshooting methods to support Microsoft Teams environments, analyze telemetry and log data, Troubleshoot deployments, and tune performance. Candidates are expected to review logs and other data, infer the root cause of an issue, and provide a fix. Candidates should have significant experience Troubleshooting unified communications solutions with hands-on expertise specific to Troubleshooting Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring.
Module 1: Troubleshoot Microsoft Teams voice issues
Troubleshoot audio and video flow issues
Troubleshoot emergency calling issues
Troubleshoot direct routing issues
Module 2: Troubleshoot issues with Teams meetings and live events
Troubleshoot live events issues
Troubleshoot Teams services
Troubleshoot Teams client issues
Troubleshoot messaging issues
Module 3: Troubleshoot federation issues
Troubleshoot issues interoperating with Skype for Business
Troubleshoot Teams federation issues
Module 4: Troubleshoot issues signing into Teams
Troubleshoot account and network issues
Troubleshoot member sign-in issues
Troubleshoot guest access issues
Module 5: Troubleshoot teams and channels
Troubleshoot issues with apps
Troubleshoot issues with public and private channels
Module 6: Troubleshoot issues with files
Troubleshoot person-to-person (P2P) private chat files issues including issues access and sharing issues
Troubleshoot file issues for private channels
Verify SharePoint access permissions
Troubleshoot file issues for public channels
A Microsoft Certified Trainer.
£999+VAT
Clientele ➞
Our Partners